Frequently Asked Questions
I am unfamiliar with your products and/or I haven't ordered from you before. How do I place an order?
We are a wholesale manufacturer that exclusively sells our products through promotional product distributors.
If you are not a promotional product distributor, please click here to fill out the form and we will send you a short list of distributors in your area that you may reach out to. The distributors would be able to help with details, pricing and samples.
If you are a promotional product distributor, typically a formal PO has all the information needed to setup an account. If your client would like a random sample before proceeding, you may request one here. You may access our templates from each product page or email cs@executiveline.com for a template or proof prior to production. Vector artwork is required for proofing and production files.
A few things to note:
- All products ship +/- 10% due to the custom made-to-order nature of our products
- Please check with customer service prior to placing an order with a firm event date.
- All ship dates provided by customer service are estimates only and may vary. We will do everything we can to ship by the estimated ship date, however, specific ship dates cannot be guaranteed.
- A credit card payment is requested for first time orders or distributors who have not placed an order within the last three years. We do not charge a fee to pay via credit card. After the first order, Net 30 terms are set up.
- Vector artwork is required
Can I see a virtual of the item prior to production?
Yes! You may access our templates from each product page or email cs@executiveline.com for a template or proof prior to production. Vector artwork is required for proofing and production files.
Do you ship to Canada? Do you ship internationally?
Yes! We regularly ship to Canada, Mexico, United Kingdom, Australia & New Zealand and other countries. Our products are completely manufactured in the USA. We will provide a USMCA (if applicable; Canada & Mexico) and commercial invoice. Any taxes, duties, fees etc. that may apply would be handled by the distributor ordering and paid by the recipient of the package. This paperwork is required to declare a dollar amount and will list us as the manufacturer. The end user may see this paperwork, if shipping directly to them.
Executive Line customer service will not be aware of what would apply at border crossing for taxes, duties, fees etc. Please contact UPS (or similar shipping service) or your customs broker.
Please note all amounts listed on our website, ESP & SAGE or given by customer service are in USD.
My client has a FIRM event date. Do you offer rushes?
Please be sure to contact us first, if there is a firm event date.
All of our products are custom made-to-order from raw sheets of material. We do not keep pre-made stock on a shelf. Due to this, we are not able to offer rushes. While we do our best to ship around the estimated ship date, dates cannot be guaranteed. Orders can ship before or after the estimated date.
Generally, plan for about 20 working days from artwork approval to ship for most items, 30 business days for assembled items and at least 60 working days for calipers. Orders are always set to the earliest estimated ship date available at the time of processing and will be shipped as soon as the product is completed.
I need to check stock of your products. Do you have X product in stock?
All of our products are custom made-to-order from raw sheets of material. We do not keep pre-made stock on a shelf. The custom imprint is printed at the same time as the scales/measurements numbers and chart. Our factory is stocked with plenty of raw material to manufacture the product.
Generally, plan for about 20 working days from artwork approval to ship for most items, 30 business days for assembled items and at least 60 working days for calipers. Orders are always set to the earliest estimated ship date available at the time of processing and will be shipped as soon as the product is completed.
My client needs a specific imprint color. Are you able to color match?
We will get as close as possible to a supplied PMS color for no additional cost. However, due to the nature of our products, exact color matches are not guaranteed. Yellow and orange imprint colors are not available on etched products.
If a specific color is required, please provide PMS color/s and we will get as close as possible. HEX and RGB Colors are specifically for screen and are not an appropriate reference for print.
Standard PMS colors include: Reflex Blue, Red PMS 186 and Green PMS 357. Custom mixed colors may vary from run-to-run.