Frequently Asked Questions

We are a wholesale manufacturer that exclusively sells our products through promotional product distributors.

If you are not a promotional product distributor, please click here to fill out the form and we will send you a short list of distributors in your area that you may reach out to. The distributors would be able to help with details, pricing and samples.

If you are a promotional product distributor, typically a formal PO has all the information needed to setup an account. If your client would like a random sample before proceeding, you may request one here. You may access our templates from each product page or email cs@executiveline.com for a template or proof prior to production. Vector artwork is required for proofing and production files.

A few things to note:

• All products ship +/- 10% due to the custom made-to-order nature of our products. You will be charged for the quantity that ships.
• Please check with customer service prior to placing an order with a firm event date.
• All ship dates provided by customer service are estimates only and may vary. We will do everything we can to ship by the estimated ship date, however, specific ship dates cannot be guaranteed.
• A credit card payment is requested for first time orders or distributors who have not placed an order within the last three years. We do not charge a fee to pay via credit card. After the first order, Net 30 terms are set up.
• Vector artwork is required.
• One proof and two simple revisons are included within the standard setup. Each additional simple revision would be $10 each.
• Design servies are offered are $90/hour with an hour minimum.

All of our products are custom made-to-order from raw sheets of material. We do not keep pre-made stock on a shelf. The custom imprint is printed at the same time as the scales/measurements numbers and chart. Our factory is stocked with plenty of raw material to manufacture the product.

Generally, plan for about 20 working days from artwork approval to ship for most items, 30 business days for assembled items and at least 60 working days for calipers. Orders are always set to the earliest estimated ship date available at the time of processing and will be shipped as soon as the product is completed.

Yes! You may access our templates from each product page or email cs@executiveline.com for a template or proof prior to production. Vector artwork is required for proofing and production files.

Vector artwork is required for proofing and production for the custom imprint. We can help with standard scales and measurements. If a custom measurement or scale is needed, we may ask for vector artwork or a physical sample.

• Required File Types – VECTOR: .eps, .ai, vector .pdf, .svg (must be proper vector files)
• Non Editable File Types – RASTER: .jpg, .png, .psd etc
• PMS colors may be provided. HEX and RGB colors are specifically for screen and are not an appropriate reference for print.

Three proofs are included within the standard setup. Each additional simple revision would be $10 each.

Design servies are offered are $90/hour with an hour minimum. Please consult customer service to see how we can help with your project.

Yes! We regularly ship to Canada, Mexico, United Kingdom, Australia & New Zealand and other countries. Our products are completely manufactured in the USA. We will provide a USMCA (if applicable; Canada & Mexico) and commercial invoice. Any taxes, duties, fees etc. that may apply would be handled by the distributor ordering and paid by the recipient of the package. This paperwork is required to declare a dollar amount and will list us as the manufacturer. The end user may see this paperwork, if shipping directly to them.

Executive Line customer service will not be aware of what would apply at border crossing for taxes, duties, fees etc. Please contact UPS (or similar shipping service) or your customs broker.

Please note all amounts listed on our website, ESP & SAGE or given by customer service are in USD.

Please be sure to contact us first, if there is a firm event date.

All of our products are custom made-to-order from raw sheets of material. We do not keep pre-made stock on a shelf. Due to this, we are not able to offer rushes. While we do our best to ship around the estimated ship date, dates cannot be guaranteed. Orders can ship before or after the estimated date.

Generally, plan for about 20 working days from artwork approval to ship for most items, 30 business days for assembled items and at least 60 working days for calipers. Orders are always set to the earliest estimated ship date available at the time of processing and will be shipped as soon as the product is completed.

We will get as close as possible to a supplied PMS color for no additional cost. However, due to the nature of our products, exact color matches are not guaranteed. Yellow and orange imprint colors are not available on etched products.

If a specific color is required, please provide PMS color/s and we will get as close as possible. HEX and RGB Colors are specifically for screen and are not an appropriate reference for print.

Standard PMS colors include: Reflex Blue, Red PMS 186 and Green PMS 357. Custom mixed colors may vary from run-to-run.

Yes! You may supply a shipper number and we do not charge an additional fee to do this. We just need to know who the shipper number belongs to and the billing address for verification purposes.

Yes! For example, if you would like to order a total 500 pcs, but have 5 different locations within the same company or 5 different companies, you can combine them together to get the 500 pcs price break.

For split ship orders, a $10 fee per location would apply for up to five locations. After five locations, please contact cs@executiveline.com for pricing and availability.

For combining different companies, a setup fee would apply per kind. Setup depends on the specific item and can be found on each product page.

• Construction, General Contracting & Roofing
• Painting, Coating, Adhesive, Enamel & Weatherproofing
• Architects & Engineers
• Aggregate, Mining, Drilling & Oil
• Automotive
• Electrician, Plumbing & HVAC
• Fastener & Hardware
• Financial
• Government & Military
• Healthcare & Pharmaceutical
• Hospitality, Restaurant, Travel & Lodging
• Manufacturing, Machining & Industrial
• Non Profits
• Professional Services
• Real Estate
• Schools & Education
• Utilities

and other industries!

Yes, we make custom products! 

If you find product that looks correct, but does not have the same measurements/scales, we generally can recreate the scales from a picture, physical sample and/or we may ask for a few questions to help us determine the measurement.

For a completely custom product, usually a picture will let us know if it is something we could potentially make. Please send as much detailed information about the product as possible to cs@executiveline.com. 

Be sure to include information such as:

• Estimated order quantity
• Overall size and shape
• Preferred material type
• Preferred material thickness
• Pictures or visual reference

Depending on the complexity of the item, we may request a dimensional drawing, blueprint and/or a physical sample. 

On a case-by-cases basis, we may be able to accommodate a less-than-minimum order. This would depend on the product and how many parts fit per sheet of material for the printing process. Email cs@executiveline.com with your specific request and we will let you know if that is possible along with the pricing if it is possible.

Generally, most products have a 100 pcs minimum, with some products at 50 pcs and signs at 25 pcs.

We would not be able to product just one part of any product. (a pre-production sample being the one exception)